Care Property Hub — Terms & Conditions

These Terms & Conditions apply to attendance, tickets, bundles, matchmaking and all Care Property Hub events (physical or virtual).

1. Agreement to Attend

By purchasing any ticket or subscription, you confirm your commitment to attend the selected Care Property Hub event (physical or virtual) at the specified date and time. You acknowledge that:

  • Physical events are held at Edgbaston Golf Club unless otherwise stated.
  • Virtual events take place via Zoom or Google Meet.
  • Event agendas, speakers, and timings may change without notice.
  • Seating is first-come unless VIP priority applies.

2. Ticket Types

In-Person Ticket (£35)

  • Access to physical event only.
  • Replay not included.
  • Switching rules apply (see Section 7).

Online Ticket (£30)

  • Access to virtual event.
  • Includes 7-day replay.
  • Replay subject to technical availability (see Section 14).

Bundle Ticket (£45)

Includes:

  • 1 physical event ticket
  • 1 virtual event ticket

Bundles operate on a fixed cycle:

  • Virtual = First Tuesday
  • Physical = Third Tuesday

Bundles must be used within that cycle. No postponements. No swapping for two physical or two virtual.

3. Bundle Usage Policy

  • Bundles purchased at any time must be used within the next two-event cycle.
  • Unused bundle tickets expire.
  • No refunds, no transfers to future months, and no extensions.

4. Ticket Transfer Policy

Tickets are non-transferable unless Care Property Hub provides written approval.

5. Switching Policy

Switching Physical → Virtual

  • Allowed if you inform us 48 hours prior.
  • Replay still applies.
  • No refund of the £5 difference.

Switching Virtual → Physical

  • Allowed if seats are available and you request 48 hours prior.
  • £5 upgrade fee is paid.
  • Upgrade applies only to the next physical event.

No switching within 48 hours. No switching after the event.

6. Refund Policy

No refunds are provided for:

  • Change of mind
  • No-shows
  • Illness
  • Travel issues
  • Weather
  • Schedule conflicts

If an event is cancelled by Care Property Hub, a full refund will be issued automatically.

8. WhatsApp Community Rules

To keep the community safe and productive:

Prohibited behaviour:

  • Bulk-adding attendees to your own lists
  • Spam or unsolicited sales pitches
  • Promoting external events/services without permission
  • Harassing or inappropriate messages

Care Property Hub may remove any member without refund for breaches.

9. Networking, Conduct & Anti-Solicitation Policy

Care Property Hub events are designed to facilitate genuine networking between landlords, agents, sourcers, developers, care providers, and service providers. Attendees may exchange details freely for genuine collaboration.

However, the following is strictly prohibited:

  • Harvesting contacts in bulk
  • Adding attendees to marketing funnels without permission
  • Representing yourself falsely
  • Pitching services without written approval
  • Approaching care providers introduced by the CPH team to bypass matchmaking
  • Poaching, soliciting, or contacting attendees to offer services intended to circumvent CPH
  • Any activity that undermines the CPH platform, ecosystem, or business model

Care Property Hub may remove and blacklist any attendee who breaches this policy. No refund will be given.

10. Badge & Check-In

You agree to:

  • Self check-in via QR
  • Present the digital confirmation
  • Wear your event badge visibly at all times

Badges may identify: Landlord • Agent • Sourcer • Care Provider • Service Provider • VIP • Team

11. VIP Terms

  • VIP badge & lanyard
  • Priority seating
  • Early networking access
  • Fast-track matchmaking
  • Direct access to team

VIP status cannot be transferred, downgraded, refunded, or paused.

12. Credit System Terms (Subscriptions)

Credits must be used within the active subscription period. Rules:

  • Unused credits do not roll over
  • Credits are non-refundable
  • Credits cannot be exchanged for cash or transferred
  • Credits cannot be banked for future events
  • A confirmed RSVP deducts one credit
  • If you fail to attend, the credit is still used

13. Photography & Filming Consent

By attending any event (physical or virtual), you consent to:

  • Photography
  • Videography
  • Event highlights
  • Livestream content
  • Social media use
  • Marketing use

If you prefer not to appear on camera, you must notify the CPH team upon arrival.

14. Replay Disclaimer (Virtual Events)

Replay access depends on successful technical recording. If issues beyond our control prevent replay availability, no compensation or refund is provided.

15. Matchmaking Disclaimer

You acknowledge that all introductions provided by Care Property Hub:

  • Are for connection purposes only
  • Do not guarantee suitability or outcomes
  • Do not replace due diligence
  • Should be assessed independently

Care Property Hub accepts no responsibility for commercial decisions or outcomes made between parties.

16. Liability Waiver

Care Property Hub is not responsible for:

  • Loss or damage to property
  • Parking fines
  • Business decisions made using event information
  • Third-party advice from speakers or attendees
  • Any agreements made between attendees
  • Accidents, injuries, or incidents at the venue

You attend entirely at your own risk.

17. Event Changes & Force Majeure

Care Property Hub may reschedule an event due to factors beyond our control (venue issues, weather, illness, technical failures). In these cases, tickets will be transferred to the rescheduled date. No refunds apply.

18. Data Protection & GDPR

We collect:

  • Name
  • Email
  • Phone
  • Avatar category
  • Attendance history
  • Ticket usage

Data is used solely for: event communication, verification, community engagement, and matchmaking (if requested). We do not sell data. You can request your data at any time under GDPR.

If you have any questions about these Terms & Conditions, please contact the Care Property Hub team.